For your IT Service Management (ITSM) deployment to be successful, it is critical that you clearly define and implement the right set of processes and policies. Despite this effort, however, many ITSM implementations fail; not because of technical challenges, but due to incorrect application of the underlying processes. It is, therefore, also critical for you to partner with the right ITIL Process Consulting Services expert that can deliver a robust ITSM infrastructure based on industry’s best practices and ITIL framework.
While most organizations have started to adopt ITIL for IT service management operations such as service requests, incident management, change management, configuration management and other ITSM processes, it is important to note that ITIL is only a guideline; it still requires modifications and tweaks to align your IT solutions with your organization’s service management needs.
With over 15 years of experience and 150 successful enterprise implementations that have radically transformed ITSM environments, Shuban Systems stands out among ITIL consulting companies in the service management space.
We consider an ITSM implementation successful only when it helps you meet your business objectives, modernizes your infrastructure, and speeds up services delivery. Our certified ITIL process consultants help you achieve this by defining a clear service management strategy and implementation plan tuned to your specific business needs. Our ITIL experts leverage their experience across multiple industry domains to help you establish, develop and implement the right mix of processes.
We conduct ITIL assessments and a series of workshops for each of your ITSM modules so you can optimize implementations without complex customizations. Also, our Change Management team drives communication and training to ensure faster adoption of your new ITIL infrastructure, processes and technologies, and their continual improvement.
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- Improved performance and retention
- 360° feedback loops